Selecting the appropriate phone number for your WhatsApp Business account is crucial to ensure seamless functionality. Here’s a guide to help you choose the best number:
Requirements for the Phone Number
- Validity
- The number must be valid and include the correct country and area code.
- It should be capable of receiving calls or SMS for account verification.
- Exclusivity
- The number you register with WePOS must not be active on any other WhatsApp application (Personal or Business).
- If currently in use, you’ll need to delete the existing WhatsApp account associated with that number.
For instructions on deleting your WhatsApp account, refer to this guide:
Eligible Types of Phone Numbers
- Landline Numbers
- Ensure the number can receive voice OTPs for verification.
- Cell Phone Numbers
- Mobile numbers can be used, provided they have not been associated with any WhatsApp account in the past 6 months.
- Toll-Free (1-800) Numbers
- Toll-free numbers are eligible if they can receive SMS or voice calls directly.
Note: Numbers behind IVR systems are not supported.
Best Practices When Choosing a Number
- Choose a number dedicated to your business operations to avoid confusion.
- Ensure the number is accessible and actively monitored for account verification and customer interactions.
- Test the number’s ability to receive SMS or voice calls before registering it with WePOS.
If you have any questions or require assistance, contact WePOS Support at support@wepos.ai. We’re here to help!
