A. Business Manager Account Creation Errors
Common Errors and Solutions:
- “An error occurred while processing this request. Please try again later.”
- This message indicates a general error with no specific cause provided.
Solution: Use an active Facebook account with good standing or contact Support for further assistance.
- “You have reached the limit for the number of Businesses you can create at this time.”
- There’s a cap on the number of Business Accounts you can own.
Solution: Use an existing Business Account or delete any unused Business Accounts.
- “Your Facebook account is too new to create a business account. Try again in an hour.”
- New Facebook accounts have restrictions.
Solution: Use an older, active Facebook account or wait a few hours.
- “We limit how often you can post, comment or do other things in a given amount of time in order to help protect the community from spam. You can try again later.”
- Your account may have been flagged.
Solution: Use an existing Facebook account with a clean history.
- “You’re no longer allowed to use Facebook Products to advertise.”
- Account restrictions due to previous violations.
Solution: Use another account without previous issues.
- “Your payment account is disabled.”
- Issues with payment methods or account standing.
Solution: Contact Facebook for assistance at here.
- “A User Can Only Create One Business User At One Time.”
- Limitations on rapid creation of Business Accounts.
Solution: Use an existing Business Account.
- “The name you chose for your business isn’t valid.”
- Issues with the business name format.
Solution: Ensure the business name is valid and retry.
B. WhatsApp Business Account Creation Errors
- “User does not have permission to create WhatsApp Business Accounts.”
- Lack of Admin privileges.
Solution: Obtain Admin access or use an account where you have the necessary permissions.
- “You can only create a limited number of WhatsApp Business Accounts before verification is complete.”
- Restrictions before business verification.
Solution: Complete the Business Verification and then proceed.
- “We can’t verify the Facebook Business Account that you selected.”
- Compliance issues with the selected account.
Solution: Visit Business Manager for more information or consider resubmitting your Business Verification.
- “Something has gone wrong. You will need to contact support and try again.”
- General intermittent issues.
Solution: Retry the process after a few minutes.
C. Phone Setup Errors
- “This phone number already exists in your list of phone numbers.”
- Duplicate number entry.
Solution: Choose the existing number or restart the flow.
- “This number is registered to an existing WhatsApp account.”
- Number is already in use.
Solution: Disconnect the existing account and retry. (re-direct to using previously registered phone number document)
- “Your verified name violates WhatsApp guidelines.”
- Non-compliant business profile name.
Solution: Modify the name to meet guidelines. (re direct to wepos display name guidelines document)
D. Phone Verification Errors
- “Phone number ownership is already verified.”
- No action needed if the number is already verified.
Solution: Refresh the page to see updates.
- “Your phone number doesn’t appear to be valid.”
- Incorrect number format.
Solution: Double-check the number and retry.
- “You have guessed too many times.”
- Exceeded verification attempts.
Solution: Wait 12 hours before retrying.
- “There was an error verifying this phone number.”
- Issue with verification code.
Solution: Attempt verification again later.
- “You have requested your code too many times.”
- Limit on code requests.
Solution: Wait for the cool-down period to expire before requesting again.
For any other issues or detailed assistance, please contact WePOS Support through our designated channels.
