If your business believes it complies with WhatsApp Commerce Policies but receives a violation notice, you can appeal the decision by requesting a review. During the appeal process, the WhatsApp team will reevaluate the case and decide if the violation should be reversed.
Steps to Request a Decision Review
- Access Your WhatsApp Business Account
- Go to the Business Support Home Page and select your relevant WhatsApp Business Account.
- Identify the Violation
- From the list of violations, locate the one you wish to appeal and click Request Review.
- Submit Supporting Details
- A dialog box will open in Business Manager. Provide any supporting information or evidence and click Submit.
- Track Your Appeal
- After submission, your request will move to the In Review tab for processing.
- Review Decision
- The WhatsApp team typically reviews appeals within 24 to 48 hours.
- The outcome will be communicated through Business Manager and can result in either:
- Unchanged: The violation remains valid.
- Reversed: The violation is dismissed.
Preventing Future Violations
To avoid violations and ensure compliance, follow these tips:
- Familiarize Yourself with Policies:
- Regularly review the Commerce and Business Policies to ensure your activities align with WhatsApp’s requirements.
- Check out this FAQs article to clarify any doubts.
- Subscribe to Webhooks:
Use account_update webhooks to receive real-time notifications about violations or restrictions on your account. Learn how here:
- Act Promptly:
- Adjust your behavior immediately when notified of a violation to prevent further warnings or enforcement actions.
Need Help?
For additional support, contact WePOS Support at support@wepos.ai. We’ll guide you through the appeal process and help ensure your business remains compliant.
