Understanding Your WhatsApp Phone Number Connection Status

Connection Statuses Explained

1. Connected

• What It Means: Your number is fully functional and operating normally. You can send and receive messages without any issues.
• Action Needed: None. Your account is in good standing.

2. Flagged

• What It Means:
  • This occurs when the quality rating of your number falls to a low level.
  • While flagged, your business cannot upgrade messaging limit tiers.
  • If your quality rating improves to medium or high within 7 days, the status will return to Connected without changes to your messaging limit.
  • If the quality does not improve, the status will still return to Connected, but with a reduced messaging limit tier.
• Action Needed:
  • Review your messaging practices to comply with WhatsApp’s quality guidelines.
  • Ensure your messages are relevant, personalized, and compliant with WhatsApp’s Business Policies.

3. Restricted

• What It Means:
  • Your number has exceeded its messaging limit.
  • While restricted, you cannot send notification messages until the 24-hour limit resets.
  • You can still respond to messages initiated by customers.
• Action Needed:
  • Wait for the 24-hour period to reset before sending additional messages.
  • Monitor your messaging usage to avoid exceeding limits in the future.

4. Pending

• What It Means:
  • Your number is in the process of being connected.
  • It is not yet active and cannot send or receive messages.
• Action Needed:
  • Verify the setup process and ensure all required steps are completed.
  • For assistance, contact WePOS Support at support@wepos.ai.

5. Offline

• What It Means:
  • Your number is disconnected and cannot send or receive messages.
• Action Needed:

Reach out to WePOS Support at support@wepos.ai to troubleshoot and restore connectivity.