WhatsApp strictly enforces its Commerce Policy to ensure compliance with legal and ethical standards. Businesses offering prohibited goods or services, or violating these policies, may face rejection. Here’s an overview of what you need to know:
Key Points from WhatsApp Commerce Policy
- Compliance with Laws and Regulations
- Any transaction, including product descriptions, prices, fees, taxes, and legal disclosures, must comply with applicable laws, regulations, and WhatsApp’s policies.
- Business Responsibility
- Accountability for Transactions:
- Businesses are fully responsible for all interactions, including providing sales terms, privacy terms, and other user agreements.
- No WhatsApp Liability:
- WhatsApp does not process, pay for, or fulfill transactions on your behalf.
- Accountability for Transactions:
- Tax Compliance
- Businesses must determine, collect, report, and remit all applicable taxes, duties, fees, and additional charges related to sales.
- Prohibited Items and Services
- WhatsApp prohibits offers or sales of certain goods and services. These include, but are not limited to:
- Illegal or regulated substances.
- Weapons, ammunition, and explosives.
- Counterfeit goods or replicas.
- Adult content and services.
- Tobacco, alcohol (where restricted), and unsafe supplements.
- WhatsApp prohibits offers or sales of certain goods and services. These include, but are not limited to:
For a complete list, refer to the WhatsApp Commerce Policy.
Important Notes
- The examples provided in the Commerce Policy are representative but not exhaustive.
Businesses must carefully review the policies and ensure compliance before using WhatsApp for transactions.
Need Help?
For questions about your business’s compliance with WhatsApp’s policies, contact WePOS Support at support@wepos.ai. We’re here to guide you through the process.
