Why Your Business Verification May Be Declined on Meta

Common Reasons for Verification Failure

1. Unacceptable Document Type

• The document you submitted isn’t accepted for verification.
• Solution:
  • Submit a document from Meta’s list of accepted types (e.g., government-issued documents that validate the business’s legal name and address).
  • For phone verification, provide a document that validates the business phone number.
  • Please check this article to make sure that you submit a document from the list of accepted document types to verify your business.

2. Self-Filed Document

• Meta doesn’t accept documents filled in by the business without an official signature or seal.
• Solution:
  • Upload an approved registration certificate with an official signature or seal.

3. Unsupported Document Language

• Meta supports verification in specific languages only.
• Solution:
  • Translate documents into English through a certified translation agency. Ensure the translation includes the agency’s official stamp.
  • See the details in this article.

4. Unreadable Document

• The document is blurry, too small, low resolution, or corrupted.
• Solution:
  • Scan the document at a higher resolution and save it in a supported format before re-uploading.

5. Expired Document

• The document provided is outdated.
• Solution:
  • Upload a document with a valid expiry date.

6. Legal Business Name Mismatch

• The document’s business name doesn’t match the name in your Business Settings.
• Solution:
  • Update the business name in your Business Settings to match the document exactly, or upload a document that matches the business name in the system.

7. Incomplete or Incorrect Business Address

• The document doesn’t contain the full address or it doesn’t match the address in your Business Settings.
• Solution:
  • Upload a document with the complete business address or update the address in your settings to match the document.

8. Missing or Incorrect Business Phone Number

• The document doesn’t include a phone number or it doesn’t match your registered phone number.
• Solution:
  • Provide a document with both the business name and matching phone number. New accepeted document.

9. Additional Documents Required

• Meta requires more documentation to confirm your details.
• Solution:
  • Ensure all documents have the business name and meet Meta’s criteria. For example, a utility bill alone isn’t enough if it lacks the business name.

10. Website Domain Verification Issues

• Your website domain doesn’t meet Meta’s requirements.
• Solution:
  • Ensure the website is active, belongs to your business, and includes your company’s name or logo.
  • The email domain and website domain should match, and there should be no broken links or error messages.