Understanding your WhatsApp Manager is essential to leveraging the full potential of WePOS. Here’s everything you need to know, from accessing the platform to monitoring critical features and optimizing your messaging performance.
How to Access Your WhatsApp Manager
We’ve created a dedicated guide to help you access your WhatsApp Manager with ease. Follow the step-by-step instructions provided here:
Key Elements to Monitor in WhatsApp Manager
When you open your WhatsApp Manager, keep an eye on these important aspects to ensure everything is running smoothly:
- Phone Number
Verify that the phone number linked to your account is accurate, including the correct country code. This is your first step to ensuring seamless communication.
- Display Name
Your display name appears here.
- If your display name shows “Name Not Approved”, follow this guide to re-submit your display name:
- Status
The status indicates whether your phone number is connected to WePOS. Possible statuses include:
- Connected: Your number is fully functional with WePOS.
Offline: Your number isn’t connected. Please contact us at support@wepos.ai for assistance.
- Quality Rating
This rating reflects customer feedback on the messages received in the past 7 days. It’s categorized as:
- Green: High quality.
- Yellow: Medium quality.
- Red: Low quality (may lead to restrictions).
If your rating is low, here are tips to improve:
- Follow the WhatsApp Business Policy for all messages.
- Message only users who have opted in.
- Personalize your messages to make them relevant and valuable.
Avoid sending excessive or repetitive messages to the same users.
- Messaging Limits
Your messaging limit is determined by your phone number’s quality rating and business verification status. Messaging tiers include:
- 1K, 10K, 100K, or an unlimited number of unique customers in a rolling 24-hour period.
Important Notes:
- Messaging limits apply only to business-initiated conversations.
- Responses to user-initiated messages are unrestricted within a 24-hour period.
Messaging limits scale automatically based on your performance and adherence to policies.
Using WhatsApp Templates
On your WhatsApp Manager, if you click on the left column you can access different categories like these:
- Navigate to “Message Templates” in your WhatsApp Manager’s left column.
- Review the templates and their approval statuses.
- Avoid adding templates directly to WhatsApp Manager.
- Instead, add templates through your WePOS account for seamless broadcasting.
Support and Assistance
For further guidance or troubleshooting, our support team is here to help. Email us at support@wepos.ai, and we’ll ensure you’re fully equipped to succeed with WePOS.
Thank you for choosing WePOS to enhance your business operations!
